HelloMahjong support

A welcoming mahjong table with Hong Kong and American-style play, practice against bots, lessons and optional online games.

Start playing

Choose your game, then Play with bots. Open Learn for lessons, the rulebook and coached practice. American-style play uses our original HelloMahjong Open card, included in the app; it is not an official National Mah Jongg League card.

Play online

Open Settings and turn on Network play. Use Play online to create or join a table with a room code. On iPhone and iPad, Play with Game Center supports friend invitations and random matchmaking with four human players. Sign in to Game Center in your device settings first. All players must choose the same game and American rules preset.

Controls and settings

Tap or click a tile to select it and use the displayed action to play it. Keyboard and game controller controls are also supported. Settings includes guidance, sound, tile labels, camera view and graphics quality. Reduce graphics quality if your device gets warm or play feels slow.

Contact us

Email [email protected] with your device, operating system, app version and what happened. A screenshot can help. Please do not include passwords, private identity proofs or other sensitive information.

Request deletion of game data

To request deletion of your HelloMahjong online game data, email [email protected] with the subject “HelloMahjong data deletion”. Include your displayed player name, the approximate date you played and, if available, the room code. For Game Center games, tell us you used Game Center. Do not send passwords, authentication tokens or Apple identity proofs.

We will reply if we need information to identify your records and verify the request. Requests cover the player identifiers, display names, match and reconnect records associated with you that our service retains. Room-code games are held in server memory; your local settings and learning progress stay on your device and can be removed by clearing the app’s stored data. Routine database backups retain seven daily and four weekly copies. Deployment recovery backups retain the ten most recent copies, so their retention has no fixed time limit; we will explain any retained recovery copies when responding to your deletion request. This does not delete your Apple Game Center account or information other players have independently saved.